Banking and Financial Services

Mobility Solutions

Experience with BYOD, COPE, Android, Blackberry, Mobile Device Management (MDM) (Airwatch, SOTI), Cellular Services, Femtocell, Cisco SMS to IP gateway, App development.

CIBC: , Strategic Planning and Portfolio Management;
Sun Life Financial: Contact Centre strategic and technology consulting;
CIBC:, Workforce Management Implementation;
Manulife Financial: Offshoring Contact Centre Solution, VoIP Best Practices consulting;
Royal Bank: IVR strategy project management;
Bank of Montreal: Contact Centre Technology architecture and development;
Alberta Treasury Board (ATB): Telecom migration consulting

Telecom Services

Call Centre Management

Remote workforce / work-at-home / teleworkers, Telecom / ACD (VoIP and Legacy/TDM), Call Quality management (QM) and Call Recording, Management and SLA compliance Reporting.

NEC of America: Femtocell technology deployment in the Canadian Mobility Operator Marketplace
Bell Mobility: OSS and infrastructure project management for new HSPA network build
TELUS: Contact Centre Solutions Consulting and Project management
TELUS Mobility: , Cisco Wireless IP Transfer Point (ITP) solution implementation project management
Bell Canada: Workforce Management Enterprise Solution - Project management, Contact Centre Technology, Unified Communication solution implementation
Research In Motion: Web Collaboration and Conferencing solution and Unified Communication project management
MTS-Allstream: Advanced Contact Centre Solutions, Project Management for Network feasibility study and planning
Rogers:, Project Management for Customer Contact Center Technology; Bell Aliant, Network update feasibility study and strategy management

High-Tech

Digital Channels

Online Banking, Mobile Apps, Web Kiosks, Social Media, Web Apps, IVR.

IBM Canada: Project Management for Web Hosting Infrastructure outsourcing services and Web Security solutions, Call Center Technology Consulting
Cisco Systems Canada: Advanced Services Project Management
xeye Inc: System Integration Project Management
Alcatel SEL Canada: Software Development;
Banctec (UK) Ltd, and BancTec Canada Ltd Software Development

Retail

IT Renewal

Windows Desktop Migration, Server Upgrade/Migration/Virtualization, Applications Migration to W2K8/Win7.

Canadian Tire Corporate:
IT Infrastructure Applications and Renewal (Windows 2008 server upgrade, Wintel Server Lease Rollover, Server Virtualization, AIX, Oracle, SQL, Windows 7 deployment,
Technology implementation (SCCM, Symantec End-point Protection,
Citrix, Wyse, Cognos, Microsoft Office Sharepoint)
Retail business applications and technology

Utilities, Goverment and International

Enterprise Contact Centre

Unified Communication, IP Contact Centre and Enterprise Communications, Web Conferencing and Collaboration, Workforce Management (WFM) and Agent Performance Optimization (APO), Interactive Voice Response- IVR (Touch-tone/DTMF and Speech Recognition), Computer Telephony Integration (CTI).

Union Energy:Contact Centre Strategy consulting; Accenture BSU - Contact Centre Solution BPO Onboarding requirements; Fortis Alberta, Contact Centre Telecom/VoIP solution evaluation and proposal

Government: Elections Canada, Project Management, Call Centre Technology; Workers Compensation Board - Alberta, Telecom Solution

International: UK and International Banks and Credit Card issuers, Clearing Centre Technology deployment; Business Process Outsourcers; Contact Centres Outsourcers